Product Notice: Toughbook Laptop CF-AX Series, CF-C2 Series and CF-SX Series6th July 2018     By: Panasonic NZ

Panasonic Battery Pack Safety Notice

Panasonic Corporation has identified that the battery packs sold in New Zealand within the Toughbook CF-AX Series, CF-C2 Series & CF-SX Series between April 2013 and March 2016 may overheat and potentially cause a fire hazard due to a battery pack configuration issue.

Products that are affected by this recall notice are as follows:

• CF-AX2 Series
• CF-AX3 Series
• CF-C2 Series
• CF-SX Series

To deal with this potential risk Panasonic has developed user-downloadable software to diagnose the state of the battery and control it to avoid risk of ignition. The battery pack will not be replaced as the configuration issue will be rectified with the use of the new software.

For those users affected by the recall notice we ask you to get in contact via phone or email.

Email: toughbooksupport@nz.panasonic.com

Phone: 0800 Toughbook (Monday to Friday 8.30am - 5.00pm NZT) 

A panasonic representative will be in contact within 2 working days to discuss the next steps.

Click here for further info.

Contact Panasonic NZ

To contact Panasonic New Zealand for all media enquiries:

pnzmedia@nz.panasonic.com
09 272 0100

We are located at:

18 Sir Woolf Fisher Drive
Highbrook Business Park
East Tamaki

Postal address:

Private Bag 14911
Panmure, Auckland 1741